Delta Dealt My Granddaughter and Me a “Soar(less)” Deal
07.22.2026 – When I saw a newspaper headline about Taco Bell customers purportedly getting “explosive diarrhea” from eating at this chain, I thought it would make for an excellent blog post about how it’s really bad PR for your restaurant to be mentioned in the same sentence with those words (regardless of whether or not it’s true). It would have also included my commentary on how Taco Bell’s official company statement from its PR crisis communications team did little to defuse this crisis (it was very self-serving and hit 0% on the “we’re sorry” meter). But Leticia strongly encouraged me to find something else to write about this week. So, scratch any mention of that topic this week.
10 Mind-Boggling Demands On Your Attention
07.15.2026 – “A wealth of information creates a poverty of attention.” Nobel laureate Herbert Simon uttered that prophetic line in 1971. That should be tattooed on every communicator’s forearm.
Does Your Business Elevator Pitch Have You Going Up… or Down?
07.08.2026 – Usually we think of elevator speeches as having to do with a job interview. I previously wrote about job interview elevator speeches way back in this April 2021 blog post. But you also need an elevator speech, or pitch, for your business.