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All It Takes Sometimes Is an Avocado Outfit and a Rubber Chicken Pen for Great CX

04.15.2026 – Last week we dived deep into the world of CX (customer experience). Seldom a day passes when you don’t have some type of CX. It may even be a micro-CX. It’s still a CX.

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6 Reasons Why Every Business Should Be CX-Focused

04.08.2026 – Let’s talk about two letters you should care about A LOT in your business: CX
CX stands for customer experience. It’s the sum of every interaction a customer has with a brand — before, during, and long after the transaction. Customer

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A QR Code in the Cloud… Ahem… the One Above Your Head

04.01.2026 – The other day I took a call from the owner of one of the most innovative startups ever. It didn’t take long before I realized this CEO has his head in the clouds. Literally. I don’t even know where to start with

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Win Your Audience Over by Knowing Their W-I-N

03.25.2026 – If the audience you’re speaking to and about is basically yourself — your wants, your message, your agenda — then you need to read this. Change out that mirror for clear glass. You need to clearly see who’s in front of you.

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Court of Public Opinion: Glass Basketball Floor’s Guilty of “Uncraftsmanlike Conduct”

03.18.2026 – Innovation, creativeness, uniqueness. Those who know me know all of those are passion points in my DNA. Add to that disruptive technology, and I’m knocking on your door asking to manage your PR. But no matter how innovative, creative and unique your

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The 3 Cs That Make (or Break) Your Message

03.12.2026 – You’ve crafted the perfect message. The writing is tight, the facts check out, the call to action is crystal clear.
Then you hand it to the wrong spokesperson. Ugh. It lands with all the impact of a wet napkin on a

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The Pizza PR You Won’t Believe Made National News

03.04.2026 – Let me tell you about an accidental PR win for a brand I’ve openly mocked. It’s pizza. A very low-quality, floppy, sponge-like pizza. One that actually doesn’t taste much better than the cardboard box it’s packaged in.

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Successful PR MUST Do This 1 Thing (HINT: It Starts with a P…)

02.25.2026 – IF you don’t get your audience’s attention with your communications from the get-go, then you’re dead in the water. That’s a given.
All your communications (public relations, advertising, in-person sales, speeches, etc.) must be attention-getting and engaging.

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