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Tag: customer communications

Enterprise: In the Driver’s Seat When it Comes to Customer Service

05.02.2025 – Let me introduce you to Eagan Keever Hill — an assistant manager in the rent-a-car division at the Mesa West Enterprise location in Arizona. The moment we walked into the store, it was clear: this team had customer service dialed in.

Communication Catastrophe — You Won’t Believe This Ridiculous Airbnb Experience

08.24.2024 – Leticia and I recently celebrated our 40th wedding anniversary in Myrtle Beach. It should have been an experience as tranquil as an Atlantic Ocean breeze. After all, a 17th-floor condo with a stunning view of the beach sounded like the perfect way to mark this milestone.

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