A Remarkable Customer Experience: This Honda Dealer’s Service Dept. Was Driven to Find the Solution
11.19.2025 – I’m not a big fan of car dealerships. I try to avoid them whenever possible, for two reasons. First, sales people at dealerships are like vultures perched on top of telephone poles waiting to swoop down on any prey in sight. They’re so eager to sell you a new car, which some say depreciates about 10% the moment you drive it off the lot. And 60% after five years. All while a car salesperson pockets 20-30% commission. Interesting business model, eh? Well, it is what it is.
What 6 Temporary Roadside Breakdowns in 3 Weeks Taught Me About Honda’s Customer Service
11.13.2025 – Early morning, October 24th. I’m white-knuckling it from Cincinnati to Chicago with an 11:30 a.m. business meeting on the books. Everything’s going according to plan until 11:10 a.m., when I pull into a St. Charles gas station about 10 minutes from my destination. I return to my car. Turn the key. Dead silence.