What 6 Temporary Roadside Breakdowns in 3 Weeks Taught Me About Honda’s Customer Service
11.13.2025 – Early morning, October 24th. I’m white-knuckling it from Cincinnati to Chicago with an 11:30 a.m. business meeting on the books. Everything’s going according to plan until 11:10 a.m., when I pull into a St. Charles gas station about 10 minutes from my destination. I return to my car. Turn the key. Dead silence.
The Day AI Gave My Client Stupid PR Advice
10.15.2025 – One day (it could have been a month ago, it could have been years ago — I’m not telling) the COO of one of my clients asked AI a question: “Should we be putting legal symbols like ® and ™ and © symbols in our press releases?” The COO wanted to protect the company’s trademarks. The CEO echoed the concern. And to be fair, they had a point — trademark law is serious business.